Support
Stuck, found a bug, or have an idea? We read every message.
Contact us
We aim to reply within two business days.
The fastest route is inside the app: Settings → Report a bug or Settings → Request a feature. Those open a pre-filled email with your plan details, so we can help without a back-and-forth.
If you write to us directly, please include:
- +What you were doing and what you expected to happen
- +Your iPhone or iPad model and iOS version
- +A screenshot, if there is something to see
Quick answers
I bought Pro and it's gone.
Go to Settings → Restore Purchases while signed in to the same Apple ID you bought with. Pro re-syncs in a few seconds.
I want a refund.
Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com, sign in, and choose the Lootsy Pro purchase. Apple decides refund requests. We cannot issue them ourselves.
Is Pro a subscription?
No. It's a one-time purchase. Pay once and it's yours for good. The 14-day free trial needs no card and never charges automatically.
Where is my data?
On your device. Lootsy has no account and no cloud. Use Settings → Export My Data to make a backup file you control, and Import Data to bring it onto a new phone.
Can I remove the ads?
Yes. Unlocking Pro removes them completely.
Why doesn't a reminder arrive?
Check iOS Settings → Notifications → Lootsy and make sure notifications are allowed. Set reminders per quest with the SET REMINDER button.
My price history looks wrong.
Lootsy never overwrites a price, it only adds new ones. Open the drop in the Drops tab to see every price by store. If an entry was a typo, log the correct price and the typical price will settle as new entries come in.
More answers are in the app under Settings → Help & Support.